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Over The Phone Language Interpretation Services

The Performance Leader in Language Interpretation Services

The corporate world has a new strategic directive: Capitalize on the growing purchasing power of multilingual customer markets by providing top-notch, in-language sales and customer care. Healthcare organizations and government agencies also have a mandate to provide limited English proficient individuals with access to quality language services.

That’s why organizations are turning to TeleInterpreters—The Performance Leader in Language Interpretation Services.

TeleInterpreters’ performance-based business model uses quality as the foundation for driving cost efficiencies to provide the greatest return on investment to its customers.

Each component of TeleInterpreters’ language services business—interpreter resources, technology, and processes—is calibrated to quality.

Professional Interpreters

Only professional interpreters qualify to represent the multilingual voices of your customers and prospects. From Arabic to Zulu, our interpreters support more than 170 languages and dialects and are just a toll-free number away from your organization 24/7, 365 days a year. TeleInterpreters offers its customers in-language interpreter queues supporting the most requested languages and a network of more than 2,700 scheduled, professional interpreters to tap the best language skills and resources.

Setting the Standard of Excellence in Language Services

Linguistic expertise
Language proficiency may seem an obvious qualification, but at TeleInterpreters our standard is not proficiency; it's native-speaking mastery in both English and the target foreign language. This is an important quality and performance distinction, particularly from service providers that source overseas using bilinguals who may not have high-level English skills necessary for accurate and efficient interpretation.

Consecutive interpretation skills
With two decades in the language services industry, first establishing our reputation with certified Onsite Interpretation Services to support legal and medical proceedings, our Over The Phone Interpretation Services reflect the rigorous interpreter certification requirements prescribed by the judicial system. As a language interpretation company, we're not in the business of performing everyday bilingual conversation. Your critical customer applications require advanced interpreter skills.

Industry qualifications and experience
Key industries, such as healthcare, insurance, legal, and financial services, have important knowledge-base requirements. Through our industry-specific training, performance-based testing programs, and skills-based routing, TeleInterpreters ensures that these customers are connected to interpreters qualified in their industry sector.

Cultural aptitude
The world is diverse culturally as well as linguistically. In fact, in the more than 20 countries where Spanish is spoken, each country has cultural distinctions, regionalisms, and idiomatic expressions that impact language meaning. TeleInterpreters requires its interpreters to have lived in both the U.S. and the country of language origin to ensure that they have the cultural aptitude required for accurate interpretation.

Customer service skills
We are the voice of your customers. But more than that, we're also the voice of your customer service representatives as we facilitate communication between your customer and agent. As a representative voice for your agent, TeleInterpreters understands the effect quality customer service has on multilingual markets that tend to be highly brand loyal and brand advocates within their cultural communities. Delivering a branded customer experience through quality customer service is a key objective for every interpretation call.

Quality Technology and Processes

TeleInterpreters continues to break call volume records. Our technology and operational processes ensure scalability, business continuity, and service level performance with:
  • Integration of proprietary systems and advanced software and hardware from best-in-class technology providers
  • Telecommunications and data infrastructure scaled to meet our rapidly expanding service volumes
  • Redundancy and multi-level tested, instant fail-over for disaster recovery
  • Quality monitoring technology and established processes that ensure optimal performance of our interpreters
  • Information security practices that meet the stringent requirements of our financial services customers and government support programs, where confidential data must be protected
  • Dedicated, proactive customer and technical support
Partner with TeleInterpreters for superior multilingual customer management solutions.
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